A 20% deposit is payable to secure your booking and the balance must be paid at least 7 days prior to your arrival.   Booking a holiday constitutes as a legally binding contract between you and the proprietors of Nettlecombe Farm.

Tenancy commences at 15:00hrs on the day of arrival and ends at 10.00hrs on the day of departure. Please let us know if you are arriving after 19:00hrs so that arrangements can be made.

Dogs are allowed to stay by arrangement only and subject to an additional charge (we accept a maximum of 2 dogs per property). They must not be left alone in the house, or allowed on furniture or beds. Outside they must be properly controlled, cleaned up after and kept away from all livestock and children’s play areas.

Car Parking is provided, however no responsibility can be accepted for the loss or damage to any vehicle or its contents.

We are a working farm with livestock & machinery, therefore a high level of care & vigilance must be taken at all times.   We cannot accept any responsibility for injuries, loss or damage sustained to individuals or belongings whilst on or around the farm. Please be sensible, respect the countryside and animals and please do not feed the animals without prior consent.

Children should be supervised & controlled, please verify the suitability of all children’s play items & equipment which is provided before use as we can not accept liability.

The hirer is responsible for the property and is expected to take all reasonable care of it.   At the end of the hire period the property must be left clean & tidy including all equipment and utensils.

Please report all breakages, damage and losses to the proprietor.   Although we will not normally charge for minor accidental damages we do stress that the property and its contents are the legal responsibility of the hirer and their cost is refundable on demand.

We will not be liable for any accident, damage, loss, or injury whether to personal items and belongings or to an individual.  

10.

Should you wish to cancel your booking this must be done in writing, cancellation will be effective on the date written notification is received at Nettlecombe Farm. Every attempt will be made to obtain a replacement booking.   If a replacement client is obtained then we will refund all monies paid to you for the property rental less any difference paid by the replacement client.   A cancellation charge of £20 will be payable to cover our administration costs.   Should we be unfortunately unable to re-sell your booking then you will be liable to pay the full amount of your holiday.

Should we need to cancel your booking for any reasons out of our control (for example in the event of a fire) notification will be given as soon as possible.   We will endeavor to assist you in finding a suitable alternative and promptly refund any paid monies to you.   Our liability for cancellation will be limited to the above and no other compensation will be paid.

11.

We respect your privacy and ensure that any personal information supplied to us is secure & confidential.   We will not sell your personal information to third parties.

12.

We do very strongly recommend that you take out insurance prior to your holiday.

13 .

Should you encounter any problems however small during your stay then please inform the proprietors immediately and we will do our best to rectify them for you.   This includes any items that you believe to be missing from the property.    Please do not wait until the end or after your tenancy, as it will be too late to put things right for you. Complaints received after your holiday will not be accepted if we have not had prior notification.